AREEBUY BUYER CONFIDENCE

Buyer protection & clear warranty terms

Every AreeBuy Certified phone has an individual device inspection. If a delivered phone differs from its published description or a purchase goes wrong, customers can open a documented support case linked to their order.

View the exact device

Check the phone's inspection report, grade, repairs and source-declaration status before purchase.

Know your warranty

Any offered commercial warranty and its exclusions are shown on the product and captured on the order.

Raise a case

A buyer, seller and AreeBuy administrator have a visible, date-stamped case conversation.

Published return & response policy

AreeBuy has not published an additional voluntary return window. Applicable statutory consumer rights and previously captured written warranty terms remain unaffected.

Response target: No additional service target published · Voluntary return window: No additional window published

Do not send a phone back until AreeBuy authorises the return and provides written delivery instructions.

An AreeBuy inspection is a private condition assessment at a point in time, not manufacturer or government certification. A complaint case does not guarantee a refund, and opening one does not itself initiate a Paystack refund. Statutory rights remain unaffected.

Have an order concern? Sign in as the purchasing customer to access your protected order records.